SOS: Speaking of Seniors - Helping a Retired Nurse

medical_formsOn July 2, 2015, I helped a retired nurse who wanted help with a bill for $2,678. She told me that she had tried to fix the problem but couldn’t get any positive results. So, she came to me.

I made several phone calls with her to her insurance company, a hospital, Medicare’s regular phone number and a special Medicare office’s phone number. That’s what it took to investigate and correct the problem.

The nurse retired and started using Medicare on December 1, 2014. She bought a Medicare supplement insurance policy through this insurance agency and that policy started on December 1, 2014. Her former employer’s group health insurance coverage ended as of December 1, 2014 and Medicare was notified of this change.

But, Medicare had not yet bothered to update her file when we called on July 2, 2015. That means that Medicare was over seven months behind in updating our client’s file. Medicare still thought that she had group health coverage and was refusing to pay anything for the medical services that she received since December 1, 2014.

In our phone call to the special office of Medicare, the client and I got Medicare to promise to fix the problem within ten business days. After that, bills will need to be resubmitted to Medicare by her doctor and hospital.

All the help that I gave this client was free of charge. This insurance agency “goes the extra mile” to help our clients avoid financial problems that are caused by the mistakes of others in the Medicare system. Does your insurance agent or agency give this high level of service to its senior citizen clients? If not, why not?

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Woodrow Wilcox is the senior medical bill problem solver at Senior Care Insurance Services in Merrillville, Indiana. That is the largest senior citizen oriented insurance agency in the Midwest. For over six years, Woodrow Wilcox has helped senior citizens with medical bill problems with Medicare and VA clinics. He has saved senior citizens over $1 million in wrongful charges. For more health care articles by Wilcox, visit or © 2013 Woodrow Wilcox. Re-published here with the permission of the author.
Woodrow Wilcox
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