SOS: Speaking of Seniors - A Satisfied Client


telephoneIn March 13, 2015, I received a letter from a client who was very satisfied with the help that I gave him so that he could get the medicine that he needed.

On February 26, 2015, I met with the client at my office to review his matter and make phone calls to resolve his problem. His Medicare Part D prescription drug insurance plan would not pay for some medicines that his doctor prescribed for him. Previously, the doctor had completed forms of the insurance company to support the need for the medicines but the doctor’s office could not find the correct contact information to send the documents to the insurance company.

With the client present to grant permission for me to speak and question on his behalf, I started making phone calls to help our client. It seems that the insurance company wanted some more questions answered by the doctor and some questions answered by our client. The client gave his answers in our phone call. Then, I wrote a letter to the client’s doctor to explain that our client (his patient) needed him to contact the insurance company to answer some questions. I learned and gave the doctor the correct contact information. The doctor cooperated and our client got approval from the insurance company only six days after my letter was sent to the doctor.

All the help that I gave this client was FREE OF CHARGE. If your insurance agent or agency will not give this high level of customer service to senior citizen clients, ask, “Why not?”

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Woodrow Wilcox is the senior medical bill problem solver at Senior Care Insurance Services in Merrillville, Indiana. That is the largest senior citizen oriented insurance agency in the Midwest. For over six years, Woodrow Wilcox has helped senior citizens with medical bill problems with Medicare and VA clinics. He has saved senior citizens over $1 million in wrongful charges. For more health care articles by Wilcox, visit or © 2013 Woodrow Wilcox. Re-published here with the permission of the author.
Woodrow Wilcox
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