SOS: Speaking of Seniors - Medicare Failed Client
On August 23, 2016, I helped a client discover that the reason her Medicare supplement insurance company was not paying her claims from doctors and hospitals was because MEDICARE WAS NOT SENDING THE CLAIMS TO HER INSURANCE COMPANY. The client is from Valparaiso, Indiana.
It was our second meeting at my office. At the first meeting, I reviewed all the bills that were not getting paid. Fifteen bills were not getting paid for services on over a dozen dates. Our client bought a Medicare supplement insurance policy through our agency. But, she was getting bills totaling $629.36 and her insurance company had not paid anything.
In our first meeting at my office, the client and I phoned Medicare to have copies of Medicare’s documentation of the claims sent to her. When she got them, she brought them to our office. Together, we phoned her insurance company to learn why it had not paid on any of these claims. IT REPORTED THAT IT NEVER GOT THE CLAIMS FROM MEDICARE.
So, we made copies of the Medicare documents and sent them to the client’s insurance company. This will result in the client’s insurance company paying its share of the bills. That will leave a much smaller balance for the client to pay. If our agency had not helped this client, she would have been hounded to pay all the bills and her insurance company never would have known that there was a claim to pay. This problem was not caused by our client or her insurance company. The problem was caused by Medicare.
All the help that I gave this client was FREE OF CHARGE. This insurance agency distinguishes itself from others by helping our senior citizen clients with such problems. Does your insurance agent or agency give this high level of service to senior citizen clients? If not, why not?
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SOS: Speaking of Seniors - Medicare Failed Client
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