SOS: Speaking of Seniors - The Doctor Didn’t Know
On August 19, 2016, after less than a week of bit by bit work, I wrote a letter to a doctor to tell him that the billing / bookkeeping service that he was using was either dishonest or sloppy. The doctor did not know that until I told him.
With editing to protect the personal information of our client and the identity of the innocent doctor, here is the body of my letter to the doctor.
# # #
Dear Doctor,
On your behalf, (your billing / bookkeeping service) sent a bill to our client which was dated 08/08/16 which sought a balance of $139.46 for services rendered on 09/28/15, 10/01/15, and 01/04/16 on Account Number XXXXXXX. The bill is false.
The client and I phoned his Medicare supplement insurance company to ask about the payments from the insurance company after Medicare approved the charges and paid its share.
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The insurance company reported that it has paid the entire balance of $139.46. But, your bookkeeping service has not credited the payments to our client’s account. Here are the facts of the checks that were sent to your firm AND CASHED.
$15.48 paid Check # XXXXXX Cut 10/28/15 Cleared 02/22/16
$12.30 paid Check # XXXXXX Cut 10/28/15 Cleared 02/22/16
$111.68 paid Check # XXXXXX Cut 02/03/16 Cleared 06/13/16
Please, correct your records of our client’s account and start investigating why your billing / bookkeeping service cashed the checks but never credited our client’s account.
# # #
All the help that I gave this client was FREE OF CHARGE. This insurance agency distinguishes itself from others by “going the extra mile” for our clients to protect them from false bills that could hurt them financially. Does your insurance agent or agency give this high level of service to senior citizen clients? If not, why not?
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