SOS: Speaking of Seniors - Got a Thank You Message
On the morning of August 3, 2016, my day started with a “thank you” message from one of our senior citizen clients. Our answering service took a message the evening of the previous day and the message was delivered to me in the morning.
The message was, “Thank you for being so prompt and paying my doctor bill.” The truth is that I did not pay any doctor bill for this client. But, I did help to resolve the bill.
I give full credit to the doctor with whom I worked to resolve the medical bill problem. I wrote a polite letter to the doctor, explained the misunderstanding, and suggested that it would be good business practice to forgive the balance of $68.25. Under the facts of the situation, the doctor agreed. My work saved our client $68.25.
In this case, there was no fraud and no mistake caused by the Medicare system itself. The bill problem was caused because our client switched from Medicaid to Medicare and a Medicare related insurance policy. The current system does not seem to work well to make that move smoothly. It caused a problem with the bill for services from the doctor. It was not the doctor’s fault. It was not the patient’s fault. It was a problem caused by a fault in the “system”.
The help that I gave this senior citizen client was FREE OF CHARGE. This insurance agency distinguishes itself from other insurance agencies by “going the extra mile” for our clients. Does your insurance agent or agency give this high level of service to senior citizen clients? If not, why not?
This article is printed with the permission of the author(s). Opinions expressed herein are the sole responsibility of the article’s author(s), or of the person(s) or organization(s) quoted therein, and do not necessarily represent those of American Clarion or Dakota Voice LLC.
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