SOS: Speaking of Seniors - Thank You, Attorney General

Phil Jensen


open_letterOn March 22, 2016, a client delivered a letter to my office while I was at lunch. The letter was from the Attorney General of Indiana, Greg Zoeller. It was good news for my client and me.

The Consumer Protection Division of the attorney general’s office sent a copy of the letter it received from the firm against whom I helped my client file a complaint. The firm acknowledged it’s mistake and cancelled the bill that it had repeatedly – and wrongfully – sent to our client. The client was quite glad that our agency stood with him to demand that he be treated fairly and that the bill be corrected or cancelled.

I checked this file. My first polite letter to ask the medical biller to correct the mistake and fix the problem for this client was on December 7, 2015. I had investigated the matter and found the mistake that occurred. When that polite letter was ignored, I made multiple phone calls to try to get the name and fax number of the person at the medical billing firm who was a manager over the medical billers. I wanted to send a fax with the facts to the person who could get the matter corrected and solved. My requests for the contact information were refused. So, I helped the client to file a complaint. The complaint got results.

Rick Kriebel 2016


I don’t usually help clients to file complaints. Usually, I just write a polite letter or make a polite phone call to alert a doctor, hospital, or laboratory about a medical bill error and the problem gets solved. Only a few times have I resorted to complaints filed with government officials. The first time I did it was against a hospital that ignored three polite letters from me on behalf of one of our clients. So, we filed a complaint. The federal officials who investigate Medicare fraud wrote a polite letter to the hospital asking for its side of the story regarding the complaint that I helped our client file. The hospital ignored the polite letter from the Medicare federal investigators. That was a stupid move. Medicare then FORCED THE HOSPITAL TO REPAY OUR CLIENT THE $527 THAT I REQUESTED IT RETURN IN THE THREE POLITE LETTERS THAT I HAD SENT.

All the help that I gave this client – and every client that I have helped – was FREE OF CHARGE. This insurance agency distinguishes itself by helping clients with Medicare related medical bill problems as a value added service to our clients. We “go the extra mile” with our clients. Does your insurance agent or agency give this high level of assistance to senior citizen clients? If not, why not?



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Woodrow Wilcox


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Woodrow Wilcox is the senior medical bill problem solver at Senior Care Insurance Services in Merrillville, Indiana. That is the largest senior citizen oriented insurance agency in the Midwest. For over six years, Woodrow Wilcox has helped senior citizens with medical bill problems with Medicare and VA clinics. He has saved senior citizens over $1 million in wrongful charges. For more health care articles by Wilcox, visit or © 2013 Woodrow Wilcox. Re-published here with the permission of the author.
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