On April 16, 2012, a client brought some papers and a bill problem to me to help solve. The client is an elderly woman from Cedar Lake, Indiana.
With our client present, I phoned her Medicare supplement insurance company to learn what it knew of the bill. It had already paid the bill. In fact, the insurance company gave me the check number, the date the check was made and sent, and the date that the check was cashed by the hospital that got the payment.
Next, with the client present, I phoned the billing department of the hospital. Our client gave permission for me to speak in her behalf. I asked the hospital representative to check the file for our client’s account. Then, I recited the facts that the hospital sent another bill to our client almost a month after it had received payment by check from our client’s insurance company.
The hospital representative admitted that I was correct. She promised to correct the problem and cancel the erroneous and wrongful bill to our client.
The help that I gave to our client was FREE OF CHARGE. The owners and managers of this insurance agency really do care about the senior citizen clients that we serve. Does your insurance agent give this high level of service to the senior citizens that you know? If not, why not?
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